top of page

Terms & Conditions

Last updated: 31/10/2025

Welcome to Klipklop! These Terms & Conditions outline how we operate, what you can expect when shopping with us, and your rights as a customer. By using our website or purchasing from us, you agree to these terms.

​

1. About Us

Klipklop is an Australian-owned small business based in Sydney.
We design and sell personalised kids’ products including caps, t-shirts, bags, bag tags, and name labels.
All of our products are made to order to reduce waste and keep our business sustainable.

Our website address is https://www.klipklop.com.au/

​

2. Ordering & Personalisation

  • All products are made to order, based on the details you provide (such as names for personalisation).

  • Please double-check all spelling, colours, and design options before placing your order.

  • Once your order has been submitted, changes can’t always be made — we start production quickly to ensure fast turnaround times.

​

3. Payment

  • All prices are listed in Australian Dollars (AUD) and include GST where applicable.

  • We accept major payment methods such as credit/debit cards, PayPal, and Afterpay (where available).

  • Orders are only processed once payment has been received in full.

​

4. Shipping

  • We ship Australia-wide using trusted carriers.

  • Shipping times vary based on location and production schedules but are typically 3-5 business days from order to delivery.

  • You’ll receive a tracking number once your order ships.

  • Klipklop is not responsible for delays caused by postal or courier services, but we’ll always do our best to help resolve issues.

​

5. Returns, Exchanges & Refunds

Because our products are personalised and made to order, we’re unable to accept returns or exchanges for change of mind or incorrect details provided by the customer.

However, if your order arrives damaged, defective, or incorrect due to our error, please contact us within 7 days of receiving it. We’ll happily replace or refund the item.

See our full Refund & Returns Policy below for more details.

​

6. Product Images & Colours

We do our best to ensure product images and colours are accurate, but slight variations may occur due to screen settings or printing processes.

​

7. Intellectual Property

All designs, images, and content on this website are the property of Klipklop.
You may not copy, reproduce, or use them without written permission.

​

8. Privacy

We respect your privacy. Please refer to our Privacy Policy for details on how we collect, use, and store your personal information.

​

9. Contact

For questions about your order or these Terms, please contact us at:
Email: support@klipklop.com.au
Location: Sydney, NSW, Australia

bottom of page